Your back pain research assistant, when you need answers most, between appointments.

why does my back hurt in the morning?
try PainPal

I educate you with clinical research, your specialist does the rest

Proudly part of the Remarkable Launcher Program

Your Care Team

Reviewed by qualified healthcare specialists

  • Dr Nicholas Ward

    Dr Nicholas Ward

    FANZCA, MBBS, BSc (Hons)

    Medical Specialist

  • Lydia McKay

    Physiotherapist, BPhty (Hons)

    Move Better

  • Specialist coming soon

    Clinical reviewer

    Cope Better

  • Specialist coming soon

    Clinical reviewer

    Eat Better

harnessing disability tech to amplify help for people with debilitating back pain

Take back control

Some days you can barely move, work, or function at all. You get told it’s all in your head. Then it’s 2am, you’re in crippling pain and awake, scrolling worst-case stories on your own.

That’s where PainPal comes in; back pain education in plain language. A chatbot designed to show you what the research says and suggest simple tools to feel more in control. Help and support between appointments so you can get back to the things you love.

619 million
people live with back pain (WHO)
#1
cause of disability worldwide (WHO)
PainPal helps you move better, cope better, eat better, and prepare better.

Trusted answers

Every answer is built on 94 peer-reviewed studies, each one chosen by hand from real research on back pain, from clinical trials to peer-reviewed journals.

Most AI chatbots pull sources from the whole internet, the good and the bad mixed together. PainPal uses only hand-picked back-pain research, so there’s far less guessing and every answer traces back to a real study.

94
clinical studies
100%
cited answers
PainPal reviews the research and answers based on evidence, citing its sources.

Flare-ups don't keep office hours

It’s late, you can’t sleep, and a new symptom has you scared. Half the people we asked said that’s exactly when they’d reach for us: late at night, mid-flare, or between appointments.

PainPal is here any hour with a calm, research-grounded answer, not a 2am rabbit hole. We can’t tell you whether it’s serious, that’s your clinician’s call, but we help you get ready and reach a real person when you need one.

24/7
any hour, any day
50%
want help most at night
Flare-ups don’t keep office hours. From 5pm to 9am, PainPal offers support out of hours, including the late nights you need it most.

Secure by default

What you tell it stays yours. We never train AI on your conversations, it’s private to you, and you can delete your account and everything in it, any time.

It runs on enterprise-grade, SOC 2-compliant infrastructure, encrypted in transit and at rest. Privacy here isn’t a setting you switch on, it’s the default.

0
training on your data
Encrypted
in transit & at rest
Your data is private to you, encrypted, and never used to train AI.

How people are using PainPal

Get support between appointments

A burning question is keeping you up and your next appointment is weeks away. Get clear, research-backed answers, any hour.

Card 3 of 5: Get support between appointments